These Pre-Paid Terms and Conditions outline the policies related to prepaid car rental bookings at Al Attar Car Rental. By making a prepaid reservation, you agree to comply with these terms.

1. General Pre-Payment Terms

• Prepaid bookings require full payment at the time of reservation.
• Payments can be made via credit card, debit card, or bank transfer.
• The name on the payment method must match the renter’s name.

2. Reservation Confirmation

• A successful prepaid booking guarantees a vehicle of the selected category, but specific models are subject to availability.
• An email confirmation will be sent upon successful payment.

3. Modifications & Changes

3.1 Date & Time Changes

• More than 24 hours before pickup:
  • Free modifications, subject to availability.
• Less than 24 hours before pickup:
  • Modification may incur additional charges.

3.2 Vehicle Category Upgrade/Downgrade

• Upgrades can be requested at the rental desk (extra charges may apply).
• Downgrading to a lower category will not result in a partial refund.

4. Cancellation & Refund Policy

4.1 Customer-Initiated Cancellations

• More than 48 hours before pickup:
  • Full refund minus a 5% processing fee.
• 24 to 48 hours before pickup:
  • Refund with a one-day rental charge deduction.
• Less than 24 hours before pickup:
  • No refund will be provided.

4.2 No-Show Policy

• If the customer fails to collect the vehicle within 3 hours of the scheduled pickup time, the booking will be marked as a no-show, and no refund will be issued.

4.3 Cancellation by Al Attar Car Rental

• If we need to cancel the booking due to unforeseen circumstances, we will offer:
  • A full refund, or
  • A similar or upgraded vehicle at no extra charge.

5. Early Returns & Unused Rental Days

• No refunds or credits will be issued for early returns or unused rental days.
• Prepaid rentals cannot be transferred to another person.

6. Late Pick-Up & No-Show Policy

• Vehicles will be held for 3 hours from the pickup time.
• After 3 hours, the reservation will be automatically canceled without a refund.
• If you anticipate a delay, contact customer service to request an extension.

7. Security Deposit & Additional Charges

• A refundable security deposit is required at the time of pickup.
• The deposit will be refunded within 21 days after checking for:
  • Traffic fines
  • Toll charges (Salik)
  • Fuel refill fees
  • Damage costs (if applicable)

8. Required Documents at Pickup

Customers must present the following at the time of rental:
✔ A valid driving license (International Permit if required)
✔ A passport or Emirates ID (for identity verification)
✔ The credit/debit card used for payment

Failure to present these documents may result in denied vehicle pickup without a refund.

9. Additional Terms

• Insurance Coverage: Basic insurance is included; additional coverage can be purchased.
• Fuel Policy: Cars must be returned with the same fuel level as received, or refueling charges will apply.
• Mileage Limits: Some vehicles may have mileage restrictions, with extra charges for exceeding limits.